Shipping policy
Thank you for shopping with The Quo by MK! Below are the details of our shipping process to ensure your experience is seamless and enjoyable.
Processing Time
- All orders are processed within 2-5 business days after payment confirmation.
- During peak seasons or holidays, processing times may be slightly extended.
Shipping Times
- As we use a dropshipping model, delivery times vary depending on your location:
- United States: 7-21 business days
- International: 10-30 business days
- Please note: Shipping times are estimates and may be impacted by factors beyond our control, such as customs delays or carrier issues.
Shipping Costs
- Shipping fees are calculated at checkout and depend on the destination and size of the order.
- Free shipping promotions may be available for qualifying orders.
Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number.
- Please allow up to 5 business days for tracking updates to become available.
Customs & Import Duties
- For international orders, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer.
Lost or Delayed Packages
- If your package is significantly delayed or lost, please contact us at contact@mariyahkelly.com. We will assist in resolving the issue with the carrier.
Order Changes or Cancellations
- We aim to process orders quickly, so changes or cancellations must be requested within 24 hours of placing your order.
Contact Us
If you have any questions about shipping or your order status, please email us at contact@mariyahkelly.com. We’re here to help!
Thank you for choosing The Quo by MK. We appreciate your patience and understanding as we deliver style straight to your doorstep! 💖